A story behind every door

"I recently attended a routine property inspection for one of my tenants, a lovely woman in her 70s who lives on her own.

I always make a point to take my time during these visits, not just to check the property, but to have a chat with her about what she’s been up to or watching lately.

I know that living alone can sometimes feel isolating, and a friendly conversation can mean a lot.

As I was wrapping up the inspection and getting ready to leave, she kindly asked if I’d stay and talk for a bit. Since it was my last appointment for the day, I was more than happy to sit with her for a while.

We settled on the couch, and she shared stories about moving to Australia from Lebanon in the 1970s with her late husband, and how they built a life and raised a family here.

She’s lived in the area ever since, though most of her family now lives closer to Sydney, and she doesn’t get to see them as often as she’d like. It was such a heartfelt and meaningful conversation.

Moments like these remind me how important it is to take the time to connect with people - not just as tenants, but as individuals with rich lives and stories to share."

What do you love about being a property manager?

I love that no two days are the same. I get to solve problems, help people, and make sure everything runs smoothly.

What are some ways PMs can go the extra mile for their clients?

Communicate before they ask. Be honest, be quick, and treat the property like it’s your own.

What advice would you give to young property managers entering the industry?

Focus on being reliable first. Show up, follow through, and stay calm when things go sideways.