PM Gems: Going above and beyond for a renter in need

"Our renter was in a bad way; lost his job, fell into heavy debt and couldn't pay his rent.

The owner, although she felt sorry for the renter and tried to hold on as long as she could to assist, eventually had to instruct us to serve the renter with an eviction notice.

Having formed a relationship with the client over the course of the tenancy, I could see that the renter needed assistance and knew he was a professional gardener by trade.

I made contact with a friend of mine who works as a gardener for a reputable business.

I asked about the possibility of the business employing the renter as a member of their team, to assist him financially and get him back on his feet.

It would have been easy for me to not get involved, however my heart kicked in and I was trying to find ways of assisting a client in need, especially when I had personal contacts in the line of work that the renter specialised in.

The renter was very grateful to us for assisting him. The renter and I are still in contact and have formed a strong relationship over this experience."