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Here's how to handle repairs in your rental property. Understanding the difference between urgent and non-urgent repairs, and knowing your rights and responsibilities, will help you keep your home safe and comfortable.
Understanding urgent vs. non-urgent repairs
Repairs in rental properties fall into two categories: urgent and non-urgent. Urgent repairs are issues that affect the safety or liveability of the property and must be dealt with immediately. Examples include burst water pipes, gas leaks, and dangerous electrical faults. Non-urgent repairs, such as a broken dishwasher or loose tiles, are less critical and must be attended to within a reasonable timeframe, usually within 14 days of a written request, however we recommend checking your state's legislation.
Reporting urgent repairs
If you need urgent repairs, contact your property manager immediately using the emergency contact information provided. Follow up with a written request to ensure there is a record of your request. If the landlord or property manager does not respond promptly, you may be able to arrange for the repairs yourself up to a set amount determined by your state legislation. The landlord must reimburse you within seven days. If they fail to do so, you can seek compensation through your local tenancy tribunal.
Handling non-urgent repairs
For non-urgent repairs, submit a written request to your landlord or property manager. Make sure to include the date and keep a copy for your records. If they fail to act within this period, you may request a repairs inspection or escalate the issue to your state’s tenancy tribunal.
Paying rent during repairs
Even while waiting for repairs, you must continue to pay your rent. However, if the repair issue remains unresolved for an extended period, it is important to know that even while waiting for repairs, you must continue to pay your rent. If your request goes unanswered or the matter isn't resolved for an extended period of time, you may apply for the repairs to be completed through your local tribunal.
We hope this guide helps you navigate the process of reporting and handling repairs in your rental property. By understanding the difference between urgent and non-urgent repairs and following the correct procedures, you can ensure that your home stays well-maintained. If you ever have any issues or concerns, don’t hesitate to contact your property manager or seek further assistance.