The step-in plant parent

Recently, her thoughtful and considerate nature was evident when her tenants, preparing for a six-week vacation, were concerned about the well-being of their beloved plants. Understanding the importance of these plants to the tenants, Sue didn't hesitate to offer her assistance. She kindly took the plants home with her, ensuring they were properly cared for during the tenants' absence.

In addition to her compassion for the tenants, Sue's commitment to safeguarding the investor’s property was also highlighted when Cyclone Alfred was forecast to approach.

Recognising the potential threat to the property, Sue proactively took the necessary steps to protect it. She carefully ensured that all outdoor items were securely brought inside, preventing them from being damaged or causing any harm during the storm.

She also thoroughly checked that all windows were tightly closed to minimise the risk of water damage and ensure the property would remain intact in the face of the storm’s harsh conditions.

Sue's dedication to her role is truly remarkable. Her proactive and thoughtful approach not only reflects her deep care for her tenants' needs but also her unwavering commitment to the protection and maintenance of the investor’s property. She consistently goes the extra mile, demonstrating a level of service that is rare and truly valuable in property management.

Danielle Antonello, head of property management

How did you get into the industry?

I have had a diverse background, running my own marketing and design business, a wedding business and a concreting business at one point ! Overall, always working for myself, so very aware of client satisfaction. Before I started at Ray White, I completed a bachelor degree in communication, which I feel is very appropriate being a property manager. I love people, and property and this was something I thought I would enjoy - and I do.

What do you love about being a property manager?

The people and the problem solving! Ensuring the investors’ properties are well taken care of, as well as ensuring the tenants are well informed of their obligations.

What are some ways PMs can go the extra mile for their clients?

I feel this is subjective, but not that hard to do. I simply put myself in the clients shoes and if I can assist by doing even the smallest things, that can make a huge difference to their life.